Effective Date: 1 June 2025

Welcome to Vital Life-Health (“we,” “us,” or “our”). We are committed to safeguarding your privacy and ensuring the security of your personal information in compliance with the Protection of Personal Information Act (POPIA), and all other applicable laws and regulations.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at, https://vitallife-health.com, (the “Site”), use our services, or communicate with us.

If you have any questions or concerns regarding this policy or how we process your data, please contact us at [email protected].

1. Information We Collect

We collect the following types of personal information:
– Personal Details: Name, email address, phone number, and mailing address.
– Order Data: Billing/shipping address, order history, and payment details (processed via secure third-party gateways).
– Account Information: If you register an account, we may store usernames and hashed passwords.
– Form Submissions: Any data you submit through our contact or subscription forms.
– Marketing Preferences: Communication and opt-in preferences.
– Technical Data: IP address, browser type, device information, operating system, referral URLs, and interaction data collected via cookies and similar technologies.

2. How We Use Your Information

We use your data only as permitted under POPIA and other applicable laws for the following purposes:
– To operate and maintain our Site and services.
– To fulfil and manage purchases, subscriptions, and account requests.
– To provide customer support and respond to inquiries.
– To send service-related notifications, updates, and (if opted in) promotional emails.
– To personalize and improve your experience.
– To monitor performance and usability of our Site.
– To comply with legal and regulatory obligations.
– To detect and prevent fraud or misuse of our services.

3. How We Share Your Information

We may share your information with:
– Trusted Service Providers: Including payment processors, email delivery services, web hosting, analytics, and advertising platforms. These parties are subject to confidentiality and data protection agreements.
– Legal Authorities: Where disclosure is required by law or in response to a valid legal request.
– Business Transfers: In the case of a merger, sale, or acquisition.
– Advertising Platforms: Such as Google and Microsoft, for ad personalisation and measurement, under their respective privacy policies.
– With Your Consent: Where you have explicitly agreed to specific use or disclosure.

We do not sell your personal information to any third party.

4. Cookies and Tracking Technologies

We use cookies, pixels, and tracking tools to:
– Save user preferences and settings.
– Monitor site performance and improve functionality.
– Deliver personalized advertisements and measure their performance.

You may disable cookies in your browser settings, but some features of the Site may not function properly if you do.

5. Links to Third-Party Sites

Our Site may include links to external websites. We do not control and are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before sharing any personal data.

6. Data Security

We implement reasonable and appropriate security measures including:
– SSL encryption
– Access controls
– Regular server and software security updates

However, no system is entirely secure. By using our Site, you accept that we cannot guarantee absolute protection from unauthorised access or loss.

7. Data Retention

We retain your personal information only as long as necessary for:
– The purpose for which it was collected
– Legal and regulatory compliance
– Dispute resolution and enforcement of our agreements

Once no longer required, your information is securely deleted or anonymized.

8. Your Rights Under POPIA

As a South African data subject, you have the right to:
– Access your personal information.

– Request correction or deletion of inaccurate or outdated information.
– Object to certain forms of data processing.
– Withdraw consent (where applicable).
– Lodge a complaint with the Information Regulator if you believe your rights have been infringed.

To exercise your rights, contact us at
[email protected]. We will process your request in accordance with POPIA.

9. Children’s Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect information from minors. If you believe we have collected such data, please contact us so we may remove it.

10. International Data Transfers

If your data is processed or stored outside South Africa, we ensure that it is transferred and protected in line with applicable data protection standards and subject to proper safeguards.

11. Changes to This Policy

We reserve the right to update or revise this Privacy Policy at any time. The latest version will be posted here with the “Last updated” date. Continued use of our Site constitutes your agreement to any updates.

12. Contact Information

If you have any questions, access requests, or data-related concerns, please contact us: [email protected]