Effective Date: 1 June 2025
Last updated: 1 June 2025

These Terms and Conditions (“Terms”) govern your access to, and use of the website operated by Vital Life – Health (Pty) Ltd (“Vital Life – Health,” “we,” “our,” or “us”) located at, https://vitallife-health.com (“Site”), and all purchases made through the Site. By using the Site or completing a purchase, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

If you do not agree with any part of these Terms, please refrain from using the Site.

1. Eligibility and Lawful Use

You must be at least 18 years of age or the legal age of majority in your jurisdiction to use the Site or purchase products. By doing so, you warrant that you meet this legal requirement and are entering this agreement voluntarily and with full legal capacity.

2. Informational Use and Medical Disclaimer

All content, product descriptions, and wellness-related information provided on the Site are offered strictly for informational purposes. No part of the Site constitutes medical advice.

– Our supplements are not intended to diagnose, treat, cure, or prevent any disease.
– Always consult a qualified healthcare provider before beginning any supplement or health regimen.
– You accept full personal responsibility for verifying product labels, ingredients, contraindications, and allergy warnings prior to use.

3. Manufacturer Disclaimer and Liability Exclusion

Vital Life-Health distributes products manufactured by third-party entities that claim to meet industry safety and regulatory standards.

However:
– We do not manufacture the products and make no representations or guarantees regarding their composition, effectiveness, or results.
– All claims, side effects, or adverse reactions must be directed to the original manufacturer. Upon written request, we will provide their contact information.
– We accept no liability, express or implied, for any health-related outcomes, allergic reactions, or damages arising from the use or misuse of products sold through our Site.

4. Orders, Payments, and Account Responsibilities

By placing an order:
– You agree to provide complete, accurate, and current information for billing and delivery.
– All prices are listed in your local currency and are subject to change without notice.
– We reserve the right to refuse, cancel, or limit any order at our sole discretion.
– Payments are processed via third-party PCI-compliant gateways; we do not store your financial data.
– You are responsible for ensuring your payment method is valid and up to date.

If your payment fails:
– We may re-attempt the debit using your saved payment method.
– If the debit continues to fail, we will issue an invoice to the contact information provided.
– If that fails, we reserve the right to take further recovery or legal enforcement action.

5. Trial Offers and Subscriptions

5.1 Trial Periods
Where trial periods are offered:
– You must submit a written cancellation request before the trial period expires in order to avoid being charged.
– If no written cancellation is received within the required time frame, the full product or subscription price will be automatically charged to your saved payment method.
– Trial cancellations must be submitted in writing via email to our support team or through your customer dashboard at least 24 hours prior to the end of the trial period.

5.2 Subscription Services
When subscribing to recurring products:
– Billing will occur on the cycle selected (e.g., monthly).
– Subscriptions renew automatically until you provide 30 days’ written notice to cancel.
– You are solely responsible for monitoring billing and maintaining an active payment method.

6. Shipping, Tax & Delivery Terms

6.1 Shipping and Taxes
– Shipping and tax may be charged separately depending on your location.
– All applicable shipping charges, VAT, or import duties will be displayed at checkout.
– You are responsible for any import taxes or local duties imposed in your jurisdiction.

6.2 Processing and Delivery Timeframes

Orders are typically processed within 72 hours (3 business days) of purchase.
– Standard delivery is estimated within 14 business days, depending on destination.
– External events such as carrier delays, customs checks, natural disasters, or force majeure events may extend delivery to up to 30 days.
– We are not liable for delays outside our control. Updates will be provided via email or tracking where applicable.

7. Returns and Refunds

Due to hygiene and health regulations, we do not accept returns or issue refunds for supplements, regardless of whether the seal is broken or not.
For full details, please refer to our Returns & Refunds Policy.

8. Promotions, Discounts & Third-Party Advertising

– Only discounts and promotional codes explicitly published on our official Site are valid.
– We are not liable for offers, codes, or discounts advertised by unauthorized third parties.
– Promotions are time-limited and may be modified or revoked at our sole discretion.
– Any discretionary discounts are applied case-by-case and are not guaranteed.

9. Intellectual Property

All content, trademarks, logos, images, and intellectual property on this Site are owned or licensed by Vital Life-Health. No content may be reproduced, distributed, or modified without our prior written permission.

10. Limitation of Liability

To the fullest extent permissible by law:

Vital Life-Health shall not be held liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to personal injury, health effects, financial loss, or reputational harm, arising from:

– Use or misuse of products;
– Reliance on Site content;
– Inaccuracies or omissions in product descriptions;
– Delayed or failed deliveries;
– Payment processing failures;
– Third-party manufacturer actions or negligence.

You expressly agree that all use of the Site and its products is entirely at your own risk.

12. Indemnification

You agree to indemnify and hold harmless Vital Life-Health, its directors, officers, employees, and affiliates from any and all claims, losses, damages, liabilities, legal fees, or expenses arising from:

– Your breach of these Terms;
– Misuse of any product;
– Violation of applicable laws or third-party rights.

13. Privacy & Data Protection

Your personal data is processed in accordance with our Privacy Policy, which complies with the Protection of Personal Information Act (POPIA) and all other applicable laws. Please review it to understand your rights and how we manage your data.

14. Modifications to Terms

Vital Life-Health reserves the right to amend these Terms at any time without prior notice. The most recent version will be posted on the Site and will take effect immediately. Your continued use of the Site constitutes your acceptance of all changes.

15. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa. All disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

16. Contact Information

For any questions regarding these Terms or other legal matters, you may contact: [email protected]